Frequently Asked Questions: Personal Member Portal & App

No. In order to book an appointment with a Saskatchewan Blue Cross front representative, please contact our Customer Service team at 1-800-USEBLUE®.

If a message needs to be directed to a specific individual, please indicate the individual your message is intended for when completing your message in the Contact Us section. Your message will be directed to the person you indicate.

Within the app store, search for SK Blue Cross: Personal. Our app logo depicts a blue cross on a white background with the word Personal underneath the cross. Select Install and the app will be downloaded to your device.

Only the main policyholder can register for an account on the member portal & mobile app. Family members or other policy members must use the same account.

From the menu select the Settings & Security option located under preferences to access the app settings. In the Settings & Security menu, select Manage Touch or Face ID to toggle the feature on and off.

The member portal & personal member app displays your Personal Health Plan information only.  For information regarding your group benefits plan, you can access your policy through the group member portal or mobile app.

No. All Personal Health Plans for which you are the policyholder for will be displayed after your initial registration.

Step two of registering for the Member Portal/Mobile App requests your 'last payment' amount as a verification of your identity. This refers to the most recent payment made to Saskatchewan Blue Cross, which may or may not be your annual or monthly premium amount.  Refer to your bank statements for the most recent payment made to Saskatchewan Blue Cross.  If you haven't made a payment yet, enter $0.00 to proceed.

Once you receive your registration confirmation email, the email will include an Open App button and a link below it to access the member portal. If you open the email on your phone and select the button it will open the member portal using the member app. If you select the internet link below the button, it will open the member portal in a web browser.

In the Policyholder ID Number field, please enter all 11 digits as they appear on the back of your member card beside the policyholder’s name.

To see what portion of a claim was paid by another insurance provider, please refer to your Explanation of Benefits statement, which will be sent in the mail. Your Explanation of Benefits statement is not available online.

Currently, claims can only be viewed in order of most recent to oldest. There are no other filters to view your claims.

Only claims that are submitted through the member portal or mobile app will appear in your claims history while they are waiting assessment. Submitting your claims through the member portal or mobile app allows you to confirm their receipt and check on their status, so you always know where your claims are at in the assessment process.

Claims submitted by mail or in-person will appear in your claims history once they have been assessed.

The member portal and mobile app will display claims that were submitted within your current and previous policy year.

Yes, members can have different bank accounts listed for their direct deposit and monthly premium payments.

It takes a few business days for your new account information to take effect in our system. If your premiums are scheduled to come out of your account within that time frame, the payment may come out of your old account until the new information has been processed.

Once your banking information has been added to your plan, the last four digits of the account will be displayed in the My Banking section for confirmation and an Active icon will appear in the corresponding payment section.

No, the banking information that is received through the member portal is sufficient documentation.

Renewal payments must be paid in full. Under the Premium Payments section of My Banking, you can choose to:

• Pay annually via credit card, with one lump sum payment, or
• Make smaller payments by setting up monthly withdrawals direct from your bank account

If there is a small, green ‘Active’ tag beside the Direct Deposit option within your member portal, your banking information is already active and does not need to be added. You only need to fill this information out if your banking information has changed.

If you have not yet signed up for direct deposit, please follow these steps:

All of the required bank account information can be found on a cheque or through your online banking account.

On a Cheque:
The sample cheque below shows where you can locate all of the required banking details.

Through Your Online Banking Account:
Login to your online banking account and select the account you'd like to use for your monthly premium payments. From there you will be able to view or print a pre-authorized payment form that will include all your necessary banking details.

To add or remove benefits to your plan, please contact our Customer Service team at 1-800-USEBLUE® and we’ll be happy to help. At this time, you are not able to make changes to your plan benefits using the member portal.

To view the coverage balance for your benefits, click on 'My Coverage', then choose the benefit for which you'd like to see more information.

The Coverage tab will show the amount remaining for the chosen benefit and also contains a description.

The Coverage Details tab will show the overall benefit maximums and other information related to the benefit. You can also click to view your policy document for more information.

Only documents that are received through the member portal will appear in the Document History section of the member portal.

Documents that are sent in through the member portal will appear in your Document History immediately.  If the document does not appear, try refreshing the page.

When a document is received through the member portal, our team will apply the document to each of the plans listed in the member’s name.  If the document applies to only one of the plans, it is recommended that the member specify which plan the document relates to in the Add An Optional Message section of the submission page.

If a document needs to be directed to a specific individual, when submitting the document in the portal, indicate the corresponding individual in the Add An Optional Message section of the submission page.

Yes, more than one document type can be included in a submission.

New member cards that are requested through the member portal will be automatically mailed to you directly.

When a new member card is requested, a letter will be sent to you which includes 2 new cards.

Yes, your electronic member card on the member portal includes the required information for a provider to submit your claims electronically.

The electronic member card is only accessible through the member portal.

To add or remove family members to your plan, please contact our Customer Service team at 1-800-USEBLUE®.

No, only one email address can be added to the Member Portal & Mobile App to receive communications from Saskatchewan Blue Cross.

The My Profile page has room for up to 3 phone numbers to be recorded.

A family member’s Saskatchewan Health Card number can be adjusted through the My Profile section of the Member Portal.  To change any other information of anyone other than the policyholder, please contact our Customer Service team at 1-800-USEBLUE®.

Yes, you can edit your Saskatchewan Health Card number, mailing address, phone number and email address under the My Profile page.

Changes to your communication preferences can take up to 10 days to take effect.

To create a strong password, please ensure your password contains a minimum of 8 characters; a mix of upper case and lowercase letters; numbers, symbols and spaces; and does not contain ties to your personal information.

If the app does not have permission to access the camera your screen will appear black when trying to take a picture of your document. To activate this feature, please go to the app permissions within your phone settings and allow the Saskatchewan Blue Cross member portal app to have access to your camera.

If you have cancelled your plan, you will need to submit your claims via mail. Download the paper claim form here.

Claims that have been submitted through the member portal will appear as received in the My Claims section of the main page of the portal. Once your claim has been assessed, each receipt will appear separately with the reimbursement details in the My Claims section.

Once a claim is submitted it cannot be cancelled. To submit the missing document, submit a new claim and include a note describing the situation in the Add An Optional Message section of the submissions page.

Yes. If you need to send your claim to a specific person, include the attending individual’s name in the Add an Optional Message section of the submissions page.

If there have been no changes to your other coverage, you do not need to complete these details. If there has been a change to your other coverage or you haven’t yet provided the information for your other coverage, please complete the Other Coverage details to ensure we have the most accurate coverage information for you. Changes might include cancellations, changes in benefits provider, or other updates.

In order for our team to properly assess your claim, we need all the required documentation. Please wait and submit all required documents at the same time as your claim.

Members have 12 months from the date of service to submit claims to their plan.