Am I covered if I am quarantined during my trip?

Yes, we automatically extend the travel insurance coverage of insured members who are quarantined due to the COVID-19 pandemic and whose contract was in effect on the date the quarantine began.

We define a quarantine as being the isolation, for a determined period, of a sick or potentially infected individual to limit the transmission of a contagious disease.

To be considered “in quarantine” you must therefore be:

• Potentially infected or infected with COVID-19.
• Placed in isolation for a period determined by the health authorities (often 14 days) in order to protect the health of the population.

If you are placed in quarantine, your coverage will be extended free of charge until 72 hours after the end of the quarantine or until you return to your province of residence, whichever comes first.
Make sure to contact our customer service department before the expiry date of your individual travel insurance contract to extend your coverage. You can reach us at:

• 1-833-729-0186 if you are in Canada or USA
• 1-306-518-0145 (collect) from any other country